Shipping policy
At Emerald Jewels, every order is carefully prepared and packaged with love and attention to detail. We are committed to delivering your jewellery safely and as quickly as possible.
Processing Times:
All in stock orders are processed within 1-3 business days after payment has been confirmed. During new collection launches, promotions or holiday periods processing times may be slightly longer.
Shipping within South Africa:
We partner with trusted courier services to ensure your order arrives safely.
- Standard Courier: 2-5 business days (major cities)
- Outlying Areas: 3-7 business days
Shipping costs are calculated at checkout based on your delivery address.
Order Tracking:
Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can follow your parcel's journey.
Delivery Information:
Please ensure that your shipping address and contact details are correct before completing your purchase. Emerald Jewels cannot be held responsible for delays or failed deliveries by incorrect information provided at checkout.
Delays:
While we strive to meet the estimated delivery times, unexpected delays caused by courier services, weather conditions or public holidays may occur. We appreciate your patience and understanding should this happen.
Damaged or Lost Parcels:
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery ( or the expected delivery date) at info@emeraldjewels.co.za
We will work with the courier to resolve the matter as quickly as possible.
Thank you for choosing Emerald Jewels. We are honoured to be part of your journey and pray that every piece serves as a beautiful reminder of faith, hope and timeless elegance.